Terms & Conditions

Terms & Conditions

Acceptance of Terms

By accepting goods, services, or works provided by John Brennan Pools, the client acknowledges and agrees to be bound by these Terms & Conditions in full. Acceptance of a quote, payment of an invoice, or permitting work to commence constitutes acceptance of these terms.

Payment Terms

Payment is due within 7 days of the invoice date unless otherwise agreed in writing. John Brennan Pools reserves the right to suspend services on accounts overdue by more than 30 days or next Service.

Late Payment and Debt Recovery:

1. Interest: Any invoice not paid by the due date will accrue interest at the rate of 10% per annum. This interest will be calculated daily and added to the balance owing from the due date until the date of full payment.
2. Recovery Costs: You agree to indemnify us for all reasonable costs and disbursements incurred by us (including but not limited to debt collection agency commissions, legal fees on a solicitor/client basis, and court filing fees) in the recovery of any overdue debt.
3. Suspension of Service: We reserve the right to suspend all further pool cleaning services until all outstanding amounts, including any accrued interest and recovery costs, are paid in full.

Ownership & Title

All goods and materials supplied remain the property of John Brennan Pools until payment is received in full. Any equipment installed but not yet paid for may be retrieved at the discretion of John Brennan Pools.

Warranty

All products supplied are covered by the original manufacturer’s warranty only. John Brennan Pools does not provide additional warranties on equipment or parts beyond what the manufacturer offers. Warranty claims must be directed through John Brennan Pools and are subject to the manufacturer’s terms and conditions. Labour warranties on installation and repair work are valid for 30 days from the date of service.

Limitation of Liability

To the maximum extent permitted by law, the total liability of John Brennan Pools arising from or in connection with the supply of goods, services, or works shall not exceed the total amount invoiced for the specific goods or services giving rise to the claim. John Brennan Pools shall not be liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of use, loss of profit, or damage to property, howsoever arising.

Liability

John Brennan Pools accepts no liability for damage to pool surfaces, equipment, or surroundings caused by pre-existing conditions, chemical imbalances not maintained by our service, or third-party interference. Pool owners are responsible for maintaining safe water chemistry between scheduled service visits.

Cancellation

A minimum of 24 hours’ notice is required for cancellation or rescheduling of booked services. Cancellations with less than 24 hours’ notice may incur a call-out fee.

Quotes & Pricing

All quotes are valid for 30 days from the date of issue unless otherwise stated. Prices are inclusive of GST. Additional work discovered during a service that falls outside the original scope will be communicated to the client before proceeding, and may be quoted separately.

Chemicals & Water Balance

Water chemistry results and chemical applications are based on conditions at the time of testing. John Brennan Pools is not responsible for changes in water chemistry caused by weather events, bather load, or external factors between service visits.

Debt Recovery Process

John Brennan Pools is committed to fair and transparent business practices. The following outlines the steps we take when an invoice remains unpaid beyond the agreed payment terms. We believe in giving every client a fair opportunity to resolve outstanding balances before further action is taken.